Welcome to Mosouba. We respect your privacy and are committed to protecting your personal data. This Privacy Policy governs the website, services, and online storefront operated by Mosouba (collectively referred to as “we”, “us”, or “our”). It explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.
If you have additional questions or require more information about our Privacy Policy or wish to exercise your opt-out rights, please do not hesitate to contact us via email at service@mosouba.com.
1. Information We Collect Automatically
Like most e-commerce platforms, we follow a standard procedure of using log files. The information collected automatically includes:
Internet Protocol (IP) addresses
Browser type, version, and language settings
Internet Service Provider (ISP)
Date and time stamps of your visits
Referring/exit pages and URLs
Number of clicks, page views, and time spent on specific pages
This data is used solely for analyzing trends, administering the site, tracking users’ movements across our platform, and gathering demographic information to optimize our services. It is not inherently linked to any personally identifiable information on our servers.
2. Personal Information You Provide Voluntarily
When you purchase a product, create an account, or contact customer support on our website, we collect personal data that you voluntarily provide to us, including:
Identity Data: Full name, username, or similar identifiers.
Contact Data: Email address, shipping address, billing address , and phone number .
Financial and Transaction Data: Payment details (credit card numbers, billing information) and historical purchase records. Please note that all payments are securely processed through authorized, PCI-DSS compliant third-party gateways (supporting Visa, Mastercard, Discover, and JCB). We never store or have direct access to your full payment card details.
3. How We Use Your Information
We process your personal data under legitimate business grounds, including to:
Fulfill and manage your orders, processing payments, arranging shipping, and facilitating returns.
Deliver tailored customer support and respond to inquiries.
Improve, personalize, and expand our website functionality and user experience.
Prevent, detect, and mitigate fraudulent or unauthorized commercial activities.
Communicate with you regarding order status, technical updates, and promotional or marketing offers (subject to your consent).
4. Cookies, Tracking Technologies, and Your Opt-Out Rights
We utilize “cookies” and similar tracking technologies (like web beacons and pixels) to remember your preferences and keep track of your shopping cart.
How to Opt-Out of Cookie Tracking:
You have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please review your specific browser’s documentation to manage cookie settings:
Our Privacy Policy applies strictly to our website and services. Our platform may contain links to third-party services or tracking tools (such as Google Analytics or Microsoft Bing Pixel). We do not control these third parties’ privacy practices. We strongly advise you to consult the respective privacy policies of these third-party servers for detailed instructions on how to opt-out of their specific tracking.
6. CCPA/CPRA Privacy Rights (California Consumers)
If you are a resident of California, the California Consumer Privacy Act (CCPA), as amended by the CPRA, grants you specific rights regarding your personal information:
The Right to Know/Access: You can request that we disclose the categories and specific pieces of personal data we have collected about you.
The Right to Delete: You can request that we delete personal data we have collected from you, subject to legal exceptions (such as fulfilling an active order or legal tax retention).
The Right to Correct: You can request that we correct inaccurate personal data.
The Right to Opt-Out of Sale or Sharing: We do not sell or share your personal information for monetary or other valuable consideration. However, we do utilize cookies for targeted advertising. You can opt out of this sharing at any time by modifying your browser cookie settings as detailed in Section 4, or by contacting us directly.
To exercise any of these rights, please submit a verifiable request to service@mosouba.com. We will respond within 45 days.
7. GDPR Data Protection Rights (EEA and UK Residents)
If you are located within the European Economic Area (EEA) or the United Kingdom, you are entitled to the following data protection rights under the General Data Protection Regulation (GDPR):
The right to access – Request copies of your personal data.
The right to rectification – Request that we correct or complete inaccurate data.
The right to erasure (“Right to be forgotten”) – Request that we erase your personal data under certain conditions.
The right to restrict or object to processing – You have the explicit right to object to or restrict our processing of your data for direct marketing or profiling purposes.
The right to data portability – Request that we transfer your data to another organization or directly to you.
If you submit a request to exercise your GDPR rights, we have one month to respond. Please contact us via service@mosouba.com to initiate this.
8. Children’s Privacy
Protecting children online is of paramount importance to us. We do not knowingly collect any Personally Identifiable Information from children under the age of 13. If you believe your child has provided personal information on our website, we urge you to contact us immediately, and we will make every effort to promptly purge such data from our records.
9. Contact and Business Information
For any inquiries regarding this Privacy Policy, your data preferences, or to execute your right to opt-out, please contact our designated privacy compliance team at:
Brand/Company Name: Mosouba
Customer Support Email: service@mosouba.com
Mailing Address: Room 02, Unit 2, Building 1, Timber Company Community, North Qinzhou Road, Dingchang Town, Qin County, Changzhi City, Shanxi Province
